Service & Optimization
When every minute matters, BW Converting keeps you running. From rapid on-site support to proactive maintenance, training, and optimization, our experts help reduce downtime, protect production, and ensure peak performance throughout your machine’s lifecycle. When every minute matters, BW Converting keeps you running. From rapid on-site support to proactive maintenance, training, and optimization, our experts help reduce downtime, protect production, and ensure peak performance throughout your machine’s lifecycle.
Explore Our Service Offerings
Field Service
BW Converting’s global Field Service network ensures fast, expert assistance wherever and whenever it’s needed—minimizing downtime and maximizing operational efficiency.
Have Your Production backed by Seasoned Experts
When every minute matters, BW Converting's global Field Service organization is ready to support you. Our worldwide network of technicians delivers responsive, localized service, while cross-trained experts bring deep knowledge across multiple machine platforms. Combined with real-time data and AI-powered insights where available, we help identify issues faster, reduce downtime, and keep your operation performing at its best.
Preventative Maintenance
Production doesn’t pause for maintenance and neither do we.
Our preventative maintenance programs are built around your production reality, aligning service activities with your schedules to minimize disruption and protect uptime when it matters most.
By working closely with your teams, we develop maintenance strategies tailored to your equipment, capacity demands, and long-term performance goals. The result is predictable service, optimized machine availability, and more cost-efficient operations across the entire lifecycle.
Optimized Machine Availability
Proactive planning improves uptime, reduces unplanned stops, and supports consistent performance.
Long-Term Service Contracts with Value Built In
Service agreements designed for stability, predictability, and long-term operational value.
Cost-Effective Coverage
Integrated service and spare-parts coverage that helps control costs and simplify budgeting.
Why train with BW Converting?
Empower Your Team. Elevate Your Performance Equip your workforce with expert training and hands-on experience to keep your operations running at peak efficiency.
Industry experienced instructors
Learn from seasoned professionals who know your equipment.
Equipment-Focused Curriculum
Mechanical, electrical, and process training, tailored to your needs.
Hands-On & Flexible Learning
Practical scenarios, in-person or online.
Learning Designed Around Your Operation
We understand that every operation is different—so your training should be too. BW Converting offers flexible training formats designed to meet your team where they are, whether at your facility, at ours, or online.
From hands-on, in-person sessions to scalable online machine learning, each training experience is built to deliver practical knowledge, build confidence, and ensure your team can perform at their best—wherever they learn.
At one of Our Facilities
Train at our Packaging Innovation Center with direct access to equipment, expert instructors, and a focused learning environment designed for deep, hands-on experience.
Customer On-site Training
Bring our experts to your operation. We deliver tailored, hands-on training directly on your machines, minimizing disruption while maximizing relevance and impact.
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Online Machine Learning
Access flexible, self-paced training anytime, anywhere. Our digital platform enables operators, technicians, and engineers to continuously build skills and maintain peak performance.
Online Machine Learning
24/7 Access
Available in North America only, global rollout coming soon.
Continuous Learning Across Your Machine Lifecycle
Support your team with the knowledge they need to operate, optimize, and improve. Our Online Machine Learning platform offers flexible, on-demand training tailored to your equipment and production environment.
Available 24/7, it enables faster onboarding, stronger performance, and continuous improvement—helping you get more value from your machines every day.
Flexible Online Learning
- Complete machine overview training anytime, anywhere
- No shift splits or overtime
- Optimize hands-on time
Custom or Standard Modules
- Choose from ready-made courses or build tailored programs
- Equipment-specific content
- Custom exams & certifications
Easy Access via Marketplace
- Buy modules à la carte
- Subscribe to annual packages
- Instant credit card checkout
ROI You Can See
- Build a more efficient, knowledgeable team
- Faster onboarding
- Reduce downtime & scrap
- Faster changeovers
Machine Audits
BW Converting’s Machine Audits are designed to uncover hidden inefficiencies and performance risks before they lead to costly downtime. By combining dynamic and static inspections with severity-based issue classification, our audits provide actionable insights that help restore equipment to OEM standards—or better.
- Comprehensive inspections identify process issues, worn components, and misalignments
- Full reporting includes part numbers, upgrade recommendations, and benchmarking against OEM standards
- Audits often lead to 10–20% output improvement, reduced breakdowns, and better operator alignment
Gain a Clear Understanding of Your Equipment's Condition
Our structured audit process combines in-production evaluation, offline inspection, and expert analysis to identify performance risks, uncover improvement opportunities, and provide actionable recommendations that help maximize uptime, reliability, and long-term equipment performance.
The Machine Audit Process
1) Dynamic Assessment
Equipment is evaluated during production to identify performance and reliability risks.
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2) Static Assessment
Equipment is inspected offline, allowing individual machine sections and components to be reviewed in detail.
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3) Detailed Audit Report
Receive a comprehensive report with prioritized recommendations, parts information, and upgrade opportunities.
What's included
- Severity-ranked findings
- Updated part numbers
- Pricing & lead times
- Upgrade opportunities
- Onsite review with your team
- Prioritized action plan
Modifications & Upgrades for Evolving Needs
Your equipment should grow with your business. Our Modifications & Upgrades services help you adapt to changing production demands without the cost of full replacement. From targeted improvements to comprehensive rebuilds, BW Converting delivers solutions engineered to optimize efficiency, extend machine life, and keep you competitive.
What We Offer
Electrical Upgrades & Rebuilds
Address obsolescence with modern controls and electrical systems that improve reliability and performance.
Mechanical Rebuilds
Restore critical components to like-new condition for extended equipment life and consistent output.
Production for New Products
Modify existing lines to accommodate new product specifications and market requirements.