Accelerate is BW Converting’s powerful remote-support program—built to deliver real-time technical assistance, data-driven diagnostics, and responsive service when and where our customers need it most.
At the core of Accelerate is our elite support team, made up of seasoned field service and controls technicians. Each team member brings hands-on experience from the plant floor and engineering environments, meaning our experts know exactly how to diagnose, troubleshoot, and resolve your equipment challenges—fast.
Need support? Customers can access Accelerate through multiple channels, but the most efficient path is through your dedicated BW Converting Service Manager. These managers oversee your equipment's lifecycle post-installation and are your first point of contact for launching a support case. From there, a remote support technician is engaged to provide immediate technical assistance—often using secure remote connections and diagnostic tools that minimize downtime and get your line back up and running.
Accelerate isn’t just remote support. It’s expertise on demand, systematic lifecycle care, and a smarter, faster way to solve problems—all backed by the reliability and scale of BW Converting.
Service/Support Phone Directory
Get the service and support you need from BW Converting by getting in touch with a real person via phone. Please refer to our PDF directory below for assistance with your product(s) in your area.
Dashboards (Analytics + Monitoring)
* for current customers only
Accelerate Dashboards unify machine data across converting, printing, tissue, envelope, and Baldwin systems into one digital platform. See faults, performance trends, and machine statuses—standardized for easier tracking and faster decision-making.
Features
Productivity Snapshot | A look at overall equipment effectiveness (OEE), speed, machine state and top fault contributors. |
Downtime Analytics | A deeper dive into what’s causing downtime. See top faults contributing to unplanned downtime and discover areas to focus on to improve uptime. |
Production Trends | Production trend data to help keep you on target. See production and waste totals by day, shift, and recipe. Filter by weeks, days, months and custom timeframes. |
Job Optimization | Compare historical job settings. Track when settings are changed. Determine optimal settings based on previous job performance. View a variety of metrics regarding recipes. |
Alerting | COMING SOON: thresholds and alerts on machine-generated data points. |
Remote Support
* for current customers only
BW Converting’s Accelerate team provides real-time remote assistance from experienced field and controls technicians, each with over a decade of hands-on expertise. Support is available via dashboard button, Service Manager, email, or phone, with average response times between 2-4 hours. Secure VPN access enables direct machine program support, and ongoing improvements include faster VPN rollout and dashboard integration. Every case is followed by a quality survey to drive service enhancements.
Need remote support? Use the “Get Help” button on your dashboard or contact your Service Manager today.
E-learning Offerings
Online Equipment Training with BW Converting E-learning
Available in North America only; global rollout coming soon
Flexible Online Learning
- Complete machine overview training anytime, anywhere
- No shift splits or overtime
- Optimize hands-on time
Custom or Standard Modules
- Choose from ready-made courses or build tailored programs
- Equipment-specific content
- Custom exams & certifications
Easy Access via Marketplace
- Buy modules à la carte
- Subscribe to annual packages
- Instant credit card checkout
ROI You Can See
- Build a more efficient, knowledgeable team
- Faster onboarding
- Reduce downtime & scrap
- Faster changeovers